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General Questions
General Questions
About Sirius
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What is SIRIUS?
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How is your programming different from regular radio?
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Where are the SIRIUS studios located?
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Where is SIRIUS stock listed?
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Where does the name SIRIUS come from?
Sirius Internet Radio
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What is the recommended hardware and software for using the SIRIUS player?
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Is the "Last 5 Songs You Heard" for the last 5 songs on the current channel, or last 5 songs I actually listened to while surfing around?
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Why don’t I see a song title or artist name in the player?
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What's an ActiveX control?
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Why does SIRIUS Internet Radio reload every time I touch a button or change a channel?
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Why does the player say it’s “ready” when I click on a channel, but no music is playing?
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Why does SIRIUS Internet Radio tell me that I need to download the Windows Media Player even though I already have it?
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Why does the channel I’m listening to keep re-buffering?
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Why does the channel I’m listening to keep closing down?
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Is the content you are streaming the same as what I will hear through my satellite radio?
• What is SIRIUS?
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SIRIUS is a service offering over 130 channels of satellite radio featuring digital-quality music, sports, news and entertainment programming when and where you want it. We use three satellites to broadcast over 130 channels of satellite radio to listeners throughout the continental US and Canada.
• How is your programming different from regular radio?
Top
The biggest difference is that SIRIUS has 100% commercial-free music channels. What this means for you is that we offer you music the way it should be and the way the artist intended it: without a single commercial interruption.
Our music programming also has a breadth and depth of programming basically unavailable on regular radio. We play the songs that you know and love, and many songs that we know you'll love when you hear them for the first time.
We also have loads of original programming. We host hundreds of exclusive live interviews and performances you won't hear anywhere else and produce many interesting and engaging live talk shows in our national broadcast studios.
We've also has partnered with names you trust like the NFL, NBA, FOX News, CNBC, C-SPAN, NPR and ESPN to bring you the best entertainment available.
• Where are the SIRIUS studios located?
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The SIRIUS national broadcast studio complex is located in Rockefeller Center, in the heart of NYC. It is one of the largest, most sophisticated, digital broadcasting facilities in the world.
Our complex houses state-of-the-art production studios for our over 130 channels, plus four performance spaces for artists and musicians, and a comprehensive digital library.
• Where is SIRIUS stock listed?
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SIRIUS Satellite Radio trades on the NASDAQ under the ticker SIRI.
• Where does the name SIRIUS come from?
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“Sirius” is the brightest star in the constellation Canis Major and the Northern Hemisphere. It was named after the ancient Egyptian god Osirus, who was represented pictographically as a dog, giving Sirius its more familiar name: the Dog Star.
• What is the recommended hardware and software for using the SIRIUS player?
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For the best experience, we recommend:
• PC – Windows 98, or NT 4 and above
• Mac – OS 9.0 or higher
• Connection Speed – 56kbps modem or higher
• Browser – Safari 1.0, Netscape 7 and Internet Explorer 5.5 or higher, AOL version 5.0 or higher
• Flash - The latest version.
Download it here.
• Media Player – Windows media player plugin is required.
Download it here.
• Is the "Last 5 Songs You Heard" for the last 5 songs on the current channel, or last 5 songs I actually listened to while surfing around?
Top
These are the last five songs you've actually heard from beginning to end. In order for the song name and artist to enter the "Last 5 Songs You Heard" list, you must listen to a song from the very beginning. Otherwise, the player will not add the song you heard to the list.
• Why don’t I see a song title or artist name in the player?
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Song title and artist name data is married with the stream of music by the Windows Media Encoder. When this data arrives at your PC, it is displayed using an ActiveX control. However, because all Macintosh browsers and PC browsers other than Internet Explorer do not provide ActiveX support for the Windows Media Player, that information cannot be displayed when those browsers are utilized.
• What's an ActiveX control?
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ActiveX is a set of technologies created by Microsoft for sharing information among different programs. The ‘control’ is simply the use of ActiveX. In the case of sirius.com, the ActiveX control is sharing song and artist data found in the Windows Media Player plug-in with your browser. It is similar to a Java applet, except that ActiveX controls have full access to the Windows operating system only—they do NOT work with Macintosh browsers and certain PC browsers.
• Why does SIRIUS Internet Radio reload every time I touch a button or change a channel?
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Due to the way our media player operates, it is necessary for the player to communicate with the server every time you change what channel you are listening to.
• Why does the player say it’s “ready” when I click on a channel, but no music is playing?
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Part of our security system for the player uses a system of digital keys. These keys are valid for only a short period of time. In order to ensure that your browser doesn’t keep and try to use old and invalid keys, you must set your browser to cache pages either automatically or to never cache them at all.
To do this in Internet Explorer, go to your browser's "Tools" menu, click on "Internet Options," then "Settings," then select "Never" or "Automatically," click "Apply" and then "Okay." This should resolve the problem.
For Netscape on Windows, go to your browser’s "Edit" menu, choose "Preferences," select "Advanced," then select "Cache." Under "Compare the page in the cache to the page on the network" select "Every time I view the page" for best results
For Internet Explorer on Mac go to your browser's "Explorer" menu, choose "Preferences," then click on "Advanced." Under "Update Pages" select "Always" for best results.
These settings may vary from browser to browser.
• Why does SIRIUS Internet Radio tell me that I need to download the Windows Media Player even though I already have it?
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One, it may be that you are not using version 6.0 or higher of the Windows Media Player. If this is the case, please visit
Microsoft's Download Center
in order to download the latest version.
• Why does the channel I’m listening to keep re- buffering?
Top
Re-buffering is something that is experienced with all live internet streaming. Most often, the reasons for this are because of your Internet connection speed (56K or lower) or because of excess Internet traffic. You can try waiting a few minutes or accessing the channel later when there might not be as much traffic.
• Why does the channel I’m listening to keep closing down?
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This is most likely because of network traffic.
• Is the content you are streaming the same as what I will hear through my satellite radio?
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All of our US-based 100% commercial-free music channels are available online and are the same as what SIRIUS listeners hear via satellite. Due to certain limitations, we are unable to make all of Sports, News, and Entertainment channels available online at this time. Select talk programming is available.
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